Shipping Information

At OYYZORA, we work hard to make sure your order is processed and delivered as quickly and smoothly as possible.

Delivery times may vary depending on your shipping destination, product availability, local carrier conditions, and the time your order is placed.

Free standard shipping is available on orders over US$69.

We currently ship to the 48 contiguous U.S. states, excluding Alaska and Hawaii, as well as selected international destinations.

Order Processing

Once your order has been confirmed, we will begin preparing your items for shipment.

Most orders require approximately 1–3 business days for processing during regular periods. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Certain products may also require additional processing time due to availability.

If there is an unexpected delay with your order, we will contact you by email whenever possible.

Estimated Delivery Time

The total estimated delivery time includes both processing and shipping time:

Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 1–3 business days
• Shipping Time: approximately 6–10 business days

Please note that shipping time begins once your package has been dispatched from our warehouse, not from the date your order was placed.

Delivery estimates are provided for reference only and may be affected by carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control.

Shipping

Orders over US$69 qualify for free standard shipping.

Where available, customers may choose Express Shipping for an additional charge at checkout.

For express or international shipments, please make sure your shipping information is complete and entered accurately in English where required by the shipping carrier.

Your shipping information should include:

• Full recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State or province
• Country
• Postal or ZIP code
• Valid telephone number

Incomplete or inaccurate shipping information may result in delays or failed delivery attempts.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before submitting your order.

If we identify missing or potentially incorrect information before shipment, we may contact you to confirm or update the delivery details. This may delay the processing of your order.

Once your package has been shipped, OYYZORA may not be able to change or correct the shipping address.

If an order is delivered to an incorrect address because the customer provided inaccurate information, or if the package is returned due to an incomplete or incorrect address, OYYZORA cannot guarantee replacement or reimbursement.

If you contact the shipping carrier after dispatch and request that the parcel be redirected, forwarded, or delivered to another location, OYYZORA is not responsible for loss, theft, damage, or failed delivery resulting from that request.

If a parcel cannot be delivered because of incorrect address information, the customer may need to contact the local carrier directly using the tracking or transfer number provided.

If the shipping address submitted with the order is correct but the package is lost or misdelivered during final-mile delivery, please contact the local delivery carrier or post office first for assistance. You may also contact our customer service team so we can help review the shipment information.

Order Status

Once your order has been placed, we will send updates regarding its status by email.

We begin preparing orders shortly after they are confirmed. Because processing may begin quickly, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

You can check your shipment progress through our Track Order page.

If your package has not arrived after the estimated delivery period, please contact our customer service team and we will assist you in reviewing the shipment status.

Order Confirmation

After your order has been successfully placed, you will receive an Order Confirmation email.

This email will include a summary of your order, along with the shipping and billing information provided during checkout.

Please review these details carefully.

If you notice an error, contact us as soon as possible.

Shipping Confirmation

Once your order has been shipped, you will receive a Shipping Confirmation email.

This email may include:

• Your tracking number
• A tracking link
• Shipment details
• Information about the items included in the package

Please allow up to 48 hours or longer in some cases for the shipping carrier to update tracking information after your package has been dispatched.

If your order contains multiple products, the items may occasionally be shipped in separate packages. In this case, you may receive more than one shipping confirmation email and tracking number.

If you believe you entered an incorrect email address when placing your order, please contact our customer service team.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may occasionally be charged by the destination country's customs authority.

These charges are determined by local authorities and are not charged or controlled by OYYZORA unless otherwise stated during checkout.

Customers are responsible for any applicable customs duties, import taxes, clearance fees, or related charges imposed by their local authorities.

We recommend contacting your local customs office for more information regarding possible import fees before placing an international order.

Important Delivery Notice

Customers are responsible for providing accurate delivery and contact information.

OYYZORA cannot be held responsible for delivery failures caused by circumstances such as:

• Incorrect or incomplete shipping addresses
• Incorrect telephone numbers
• Failure to complete customs clearance
• Failure to pay required customs duties or import charges
• Failure to collect a package within the carrier's required time period
• Packages left unattended at the customer's request
• Packages left with neighbors, reception areas, building entrances, or other locations authorized by the customer
• Theft or loss occurring after confirmed delivery

If a package cannot be delivered because the customer has not paid required customs duties or completed necessary customs procedures, OYYZORA cannot guarantee a refund or replacement.

Need Help?

If you have questions about shipping, delivery, tracking, or your order, please contact us.

Service Hours:
Monday – Friday, 9:00 AM – 8:00 PM

During business hours, we aim to respond within a few hours. Messages received outside business hours, on weekends, or on holidays will normally be answered on the next business day.